We care about the people and groups who are interested in and have a say in what we do, or who are impacted by our operations.

Understanding our communities

No matter where we’re working we have a rigorous process to understand our communities. We regularly complete and review Social Baseline studies, Social Impact and Opportunity Assessments, Community Perception Surveys and Stakeholder Identification and Analysis to identify and understand who our stakeholders are.

We always aim to build strong, honest and meaningful relationships with local communities, so that we’re ready to listen and act on their needs, wants and concerns. 

Engaging with our stakeholders

To us, stakeholders are people or groups who are potentially affected by our operations or who have an interest in, or influence on, what we do as a company. When we genuinely understand our stakeholders’ unique interests, needs and concerns, we can work together, creating partnerships to achieve common goals.

At each of our operations, we do this through our stakeholder identification and analysis process. This process includes ongoing consultation mechanisms for us to engage with our different stakeholder groups and allows us to keep abreast of changing societal expectations.

Our teams on the ground are often employed from local communities. This helps us to work with these local communities to achieve genuine, meaningful engagement.

Our Global Stakeholder Engagement Plan can be accessed here.

We listen to all concerns 

We want to hear from anyone with an interest in our operations. We listen to and report complaints and grievances which we receive, anonymous or otherwise, and we make it a priority to address them.

We take pride in our complaints and grievances process, aligning it with the Guiding Principles on Business and Human Rights, and using the United Nations’ Protect, Respect and Remedy Framework, specifically to:

  • Acknowledge, investigate and document all complaints
  • Allow for anonymous reporting of complaints
  • Complete appropriate remedial action
  • Communicate transparently with complainant
  • Be readily accessible to all members of host communities

We externally report our recorded complaints and grievances annually as part of our sustainability performance data.

Indigenous Peoples

We recognise the traditional rights and values of Indigenous Peoples and respect their cultural heritage.

We work to obtain free and informed consent before we operate and we engage consistent with the International Council on Mining and Metals (ICMM) Position Statement on Indigenous Peoples and Mining.

The steps we’ve taken

As a company, we have processes, consistent with legal requirements, to support the preservation of cultural heritage. When our work is located on or near the lands traditionally owned by Indigenous Peoples, we provide cultural awareness and competency training to our people. 

Reconciliation in Australia

Because of the work we do, and the impact it has on communities around Australia, we’re committed to reconciliation for Aboriginal and Torres Strait Islander Peoples and non-Indigenous Australians.

Our Reconciliation Action Plan (RAP) outlines how we’ll do this, and what we’ll do to create and sustain meaningful and respectful relationships.

Our RAP can be accessed here.  

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