We engage with stakeholders, including local communities, to understand their aspirations, interests, expectations and concerns, and to work towards the creation of shared value.
Building trusting, meaningful relationships
This is essential to the way we operate in communities, as we aspire to create brighter futures together.
Transparent two-way communication
Engage proactively and transparently with local stakeholders and undertake local community research to identify, understand and appropriately manage potential and actual impacts from our activities, and seek feedback on our approach.
Identify and realise opportunities
Seek to understand the aspirations, interests, expectations and concerns of these communities, and identify and realise opportunities to contribute social and economic value.
We measure and evaluate the impact of our social investment and economic development activities using our impact measurement framework. We use a range of metrics to help us track our social impacts and performance.
You can find out more about this in our Sustainability Databook 2025 and the Community Relationships section of our Annual Report 2025.
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Our Approach to Partnering with Communities outlines our commitment to building trusting and meaningful relationships with communities where we operate.
We work to identify and understand social impacts, risks and opportunities, including identification of vulnerable, marginalised and at-risk groups through stakeholder engagement and research.
This engagement and research includes:
We aim to develop activity-specific, locally appropriate and culturally sensitive complaints and grievance mechanisms.
Our community complaints and grievance mechanisms are aligned with the United Nations Protect, Respect and Remedy Framework.
Insights gathered through our research and engagement activities inform operation-specific stakeholder engagement and social performance plans. These plans are regularly updated to remain responsive to community needs and reflect the unique and evolving context of each location.
Key stakeholder concerns and community complaints are detailed in our Annual Report 2025.
We measure the social impact of our activities and investments to understand community value and guide future engagement and investment.
We assess the impact of our social investments using an impact measurement framework, which supports data collection and analysis to measure outcomes over the short, medium and long term. This evidence base informs future investment decisions, enhances program design, and enables transparent performance reporting.
Social investment and economic development are also linked to reward outcomes through our Business Scorecard.
We measure the social impact of our activities and social investments to understand the value created in local communities, and to inform future community engagement, identify economic development opportunities and guide investment decisions.
Our operations maintain three-year social investment and economic development plans, reviewed annually so they continue to reflect stakeholder and community interests and priorities.
We use a range of metrics to help us track our social impacts and performance. We measure our social performance against performance targets in our annual Business Scorecard, which is a key determinant of the short-term incentive payments we make to eligible employees.
