There are many sustainability issues that we could focus on. We make decisions about priorities through a process known as ‘materiality’. We create plans for addressing these important topics, and report on them through the Global Reporting Initiative framework. We undertake this process annually to ensure that our plans are in line with stakeholders’ views. It is also used to monitor if issues are becoming more, or less, important.
The materiality process is broken down into four steps.
The materiality process starts by identifying sustainability topics that are important to a wide range of external and internal stakeholders.
Stakeholders included non-government organisations, sustainability rating agencies, customers, media, our local communities’ government, and our own people. Inputs are also drawn from internal registers such as our risk registers, to understand potential impacts to our business from sustainability topics. This year, we gathered information from our own people through questionnaires and interviews.
An important part of the Identification step was to consider impacts to voiceless stakeholders, including ecosystems and future generations. By doing this we are operating in line with our sustainability policy principles, specifically that we are responsible stewards of the natural resources we touch so these shared resources can continue to provide value for future generations.
The identification step also defines the Boundaries of each sustainability topic. Defining boundaries identifies where an impact may occur within our ‘gate’ or outside of our direct operational control.
Prioritisation is the process of determining how important the identified topics are to our stakeholders and to us. Prioritisation is undertaken in different ways, according to the stakeholder group. For example, in the media stakeholder group, importance is ranked on the number of articles published on a particular topic. For the stakeholder questionnaires, issues are ranked according to how important or impactful the individual believes the topic to be.
Key issues that were identified during the process undertaken in FY17 included:
The validation step ensures our reporting provides a reasonable representation of our sustainability performance. It ensures that the reporting is accurate and balanced, which means we report on both positive and any negative sustainability performance in line with what is most material. The validation step also seeks direct input from our executives, particularly if they have noted any
additional issues that are material to our business.
All these topics are expanded in detail in our Annual Reporting Suite. Data specific to each topic is included within our sustainability data tables located on our website. This allows easy comparisons with other companies.
Each year, we will conduct and review our materiality process to ensure that the issues relevant to us, and to our stakeholders, are being continually considered and reported annually in line with our commitment to transparency.
To ensure that our reporting is as balanced, accurate and as transparent as possible, we engage with an independent third party, KPMG, to provide assurance over our sustainability data and disclosures. As part of this work, KPMG verified that we followed a credible process to select and define our sustainability performance report content. This means we reported on what matters, what was most material and, in a balanced way, the positive and negative aspects of our performance.